Terms of service

Last updated: 17 September 2026.

1. SELLER DETAILS

This website, available at https://christmasjumper.shop/ (the “Website”), is owned by:

Company name: COOL CHRISTMAS CLOTHING, S.L.
Trading name: Christmas Jumpers.
Spanish tax identification number (NIF): B42975615.
Registered office: Plaza Castilla 3, 14 E1, 2, 28046 Madrid, Spain.
Postal address: Las Fábricas 14, 28923 Alcorcón, Madrid, Spain.
Email: info@christmasjumper.shop.

Registered with the Madrid Commercial Registry, volume 41,652, folio 120, sheet M-727932.

Spanish trade mark registration number: N0391244.

These Terms and Conditions govern purchases of products made through the Website.

2. PURPOSE AND SCOPE

These terms govern the contractual relationship between COOL CHRISTMAS CLOTHING, S.L. and the person making a purchase through the Website (the “Customer”).

By placing an order, the Customer confirms that they have read, understood and accepted these Terms and Conditions, together with the Legal Notice, Privacy Policy and Cookies Policy available on the Website.

These terms apply to purchases made through the Website by consumers acting for purposes outside their trade, business, craft or profession.

Orders for businesses, professional purposes, distributors or any other commercial purpose are not handled through the Website’s standard checkout process. Such orders must be requested in advance by emailing info@christmasjumper.shop and will be governed by the quotation, order confirmation and any specific terms agreed, including payment by bank transfer.

This does not prevent a person engaged in a business or profession from purchasing as a consumer where they are acting for purposes outside that business or profession.

3. REQUIREMENTS FOR PLACING AN ORDER

To place an order, the Customer must:

• Have the legal capacity to enter into a contract.

• Provide accurate, complete and up-to-date information.

• Have a delivery address in one of the destinations available at checkout.

• Accept these terms before completing the order.

Purchases by minors must be made with the authorisation and supervision of their parents or legal guardians.

4. PRODUCTS AND PRE-CONTRACT INFORMATION

We make every effort to ensure that product photographs, descriptions, sizes, colours and other information accurately reflect the products’ characteristics. However, minor variations in colour or appearance may arise due to screen settings, the device used or manufacturing processes.

Before placing an order, the Customer will be able to view information including:

• The product’s main characteristics.

• The total price, including applicable taxes.

• Delivery charges, where applicable.

• Available delivery options.

• The estimated delivery time for the selected destination and delivery method.

• Cancellation and returns conditions.

• Available payment methods.

5. PRODUCT AVAILABILITY

All orders are subject to product availability.

If a product becomes unavailable or cannot be delivered after an order has been placed, we will inform the Customer as soon as possible. We may suggest an alternative, such as another available size or a similar product at an equivalent price.

A substitution will only be made with the Customer’s express agreement. If the Customer does not wish to accept the proposed alternative, we will promptly refund the amount paid for the unavailable product using the same payment method used for the purchase.

We may limit the number of units of certain products that can be purchased where necessary for stock availability, fraud prevention or order management.

6. ORDERING PROCESS AND FORMATION OF THE CONTRACT

To place an order, the Customer must select the products, add them to their basket and follow the checkout instructions.

Before confirming the order, the Customer will be able to review and correct the information entered, including the products selected, delivery address, delivery method and payment method.

The contract will be formed when COOL CHRISTMAS CLOTHING, S.L. sends the Customer an order confirmation email. This email will include, at a minimum, the essential details of the purchase.

We will retain an electronic copy of the contract. The Customer may request information about their order by emailing info@christmasjumper.shop.

The contract will be concluded in English.

6.1. Order amendments and cancellations

If the Customer needs to amend or cancel an order, they must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible at info@christmasjumper.shop or through the customer service channels available on the Website.

Requests to amend or cancel an order can be processed while the order has not yet been prepared or registered for dispatch from the warehouse.

Once the order has been prepared, registered for dispatch or handed over to the carrier, we cannot guarantee that it can be amended or cancelled. Changes to the delivery address are specifically governed by section 8.5.1 of these terms.

Where an order is already in the dispatch or delivery process, COOL CHRISTMAS CLOTHING, S.L. will check its status and inform the Customer of the available options. If it is not possible to cancel or amend the order, the Customer may, where applicable, exercise their right to cancel as set out in section 9.

Amendments are subject to product availability. Once an order has been prepared, changes to the product design, size, price, delivery method or billing details cannot be made unless COOL CHRISTMAS CLOTHING, S.L. expressly confirms that the requested amendment is possible.

7. PRICES, TAXES AND PAYMENT METHODS

Prices are displayed in pounds sterling (GBP, £) for visitors from the United Kingdom and in euros (EUR, €) for visitors from Ireland and other European Union countries. Prices include applicable taxes, including VAT where applicable. The total amount payable and the currency in which payment will be taken are clearly displayed at checkout before the order is confirmed.

Delivery charges and any other applicable costs will be clearly displayed before the Customer confirms the order. Delivery charges vary solely according to the destination country and the delivery method selected by the Customer.

All available delivery rates for the order and destination will be displayed during checkout, before the Customer selects a delivery option.

The Customer must pay the total amount shown in the final order summary. All payments made through the Website are processed through Shopify Payments.

Available payment methods will be displayed during checkout, before the order is confirmed, and will depend on the Customer’s country, the currency, eligibility requirements and the methods enabled in Shopify Payments.

Payment methods outside Shopify Payments will not be offered through the Website.

We may carry out reasonable verification and fraud prevention checks. If an additional check is required, we may temporarily suspend order processing until the relevant information has been verified.

B2B orders agreed outside the Website must be paid by bank transfer, in accordance with the specific terms accepted by the parties.

COOL CHRISTMAS CLOTHING, S.L. may change product prices at any time without prior notice. These changes will not affect orders that have already been confirmed. The applicable price for those orders will be the price displayed to and accepted by the Customer during checkout, except in the event of an obvious error as described below.

Although we take reasonable steps to keep pricing information on the Website accurate and up to date, an obvious pricing error that can be objectively recognised may exceptionally occur.

If such an error is identified, COOL CHRISTMAS CLOTHING, S.L. will inform the Customer as soon as possible and may cancel the affected order, refunding in full any amount paid using the same payment method used for the purchase.

For these purposes, obvious errors include, among other circumstances, listing a product at a zero price or at a clearly negligible, exceptionally low or manifestly disproportionate price compared with its usual or market value, provided that the error would have been objectively apparent to the Customer when placing the order.

7.1. Maximum order value

For customs and logistical reasons, the maximum permitted order value for deliveries to the United Kingdom is £160 per order. This limit applies to the final total payable at checkout, after any discounts have been applied and including delivery charges, applicable taxes and any other charges.

If your total exceeds £160, please split your purchase into two or more separate orders, ensuring that the final total payable for each order does not exceed £160.

8. SHIPPING AND DELIVERY

8.1. Delivery areas and excluded destinations

Orders may only be delivered to addresses in the following supported countries and territories: the United Kingdom, Ireland, Germany, Andorra, Belgium, Spain, France, Italy, Monaco, the Netherlands, Poland, Portugal and Romania.

We do not deliver to addresses outside the countries and territories listed above.

For deliveries to the United Kingdom and Ireland, our delivery area is limited to addresses on the island of Great Britain and the island of Ireland, including Northern Ireland. We do not deliver to the Channel Islands, including Jersey and Guernsey, the Isle of Man or any other offshore islands outside those two main islands.

Delivery availability is determined by the delivery address provided by the Customer. If a destination is not supported, the Website will not display delivery rates or methods for that address, and it will not be possible to complete an order for delivery to that destination.

Delivery areas may be updated for logistical or operational reasons or due to changes in carrier coverage. Any changes will apply only to future orders and will not affect orders that have already been confirmed.

8.2. Destinations, delivery options and charges

Delivery areas, available delivery methods, charges and estimated delivery times will be displayed during checkout before the Customer confirms the order.

Where available, the Customer may choose between different delivery options. Each option may have a different price and delivery timeframe.

Depending on the destination and the selected service, we work with carriers such as GLS, FedEx and DHL Express.

Further delivery information is available on our Shipping page.

8.3. Delivery times

The estimated delivery time shown at the time of purchase will depend on the destination, the selected delivery method, product availability and the carrier’s operational circumstances.

Delivery times are estimates and may be affected by circumstances beyond our control, such as transport disruptions, weather conditions, customs delays, local public holidays or events of force majeure.

8.4. Deliveries to Andorra: customs formalities and import taxes

Orders delivered to Andorra may be subject to customs formalities, the Andorran General Indirect Tax (IGI) or other import or handling charges imposed by the relevant authorities or the carrier.

8.5. Receipt of orders and delivery issues

The risk of loss of or damage to the products passes to the Customer when the Customer, or a third party nominated by them other than the carrier, takes physical possession of the products.

We recommend checking the order upon delivery and reporting any visible damage to the packaging or products within 48 hours. Where possible, photographs of the packaging, shipping label and affected item should be provided.

Prompt reporting helps us investigate the issue with the carrier and begin the necessary procedures. The process for reporting damaged, faulty or incorrect products is set out in section 11.

8.5.1. Changes to the delivery address

The Customer is responsible for checking that the delivery address provided when placing the order is correct, complete and accessible.

Where the delivery address needs to be changed because of an error attributable to the Customer, the Customer must notify COOL CHRISTMAS CLOTHING, S.L. as soon as possible. If the order has already been prepared or handed over to the carrier, we will need to contact the carrier to request an amendment or redirection.

As a result, the delivery times originally stated can no longer be maintained.

8.5.2. Recipient absence and delivery difficulties

If the recipient is unavailable at the time of delivery, the carrier may contact the Customer to arrange another delivery or inform them of the collection point where the order has been left, in accordance with the carrier’s operating procedures.

The Customer must respond to the carrier’s communications and make the necessary arrangements to receive or collect their order.

If an order is returned to the sender because the Customer supplied an incorrect address, was unavailable, failed to collect the order within the carrier’s stated timeframe or did not respond to the carrier’s communications, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. to discuss the available options.

8.5.3. Delays, losses and other issues in transit

If the Customer identifies or is notified of an issue in transit, notices a significant delay in the tracking information or does not receive the order within the estimated delivery timeframe, they must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible.

Once notified, COOL CHRISTMAS CLOTHING, S.L. will take reasonable steps with the carrier to establish the shipment’s status, keep the Customer informed of the issue and the steps being taken to resolve it, and arrange delivery as soon as possible.

If the order is confirmed lost or damaged in transit, or delivery cannot be completed, we will offer the Customer a replacement order, subject to availability, or a refund of the amounts paid using the original payment method, according to the Customer’s preference.

8.5.4. Subsequent receipt of an order that has been refunded or replaced

If the Customer receives the original order after a replacement or refund has been issued, where the carrier had previously confirmed that the original order was lost or missing, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. as soon as possible.

COOL CHRISTMAS CLOTHING, S.L. will provide instructions for returning the parcel at no cost to the Customer.

If the Customer does not reasonably cooperate in returning an order received after a replacement or refund has been arranged, COOL CHRISTMAS CLOTHING, S.L. may take appropriate legal steps to recover the order.

9. RIGHT TO CANCEL AND RETURNS

9.1. Cancellation period

A Customer purchasing as a consumer has 14 calendar days from receipt of the order to cancel the purchase without giving a reason.

Where a single order contains several products delivered separately, this period begins when the last product is received.

9.2. How to exercise the right to cancel

To exercise the right to cancel, the Customer must clearly communicate their decision before the cancellation period expires. They may do so:

• Through the returns channels available on the Website.

• By emailing info@christmasjumper.shop.

• Through our Contact page.

The Customer must provide sufficient information to identify the order and the products they wish to return.

Information about the process is available on our Returns page and in our Refund Policy.

9.3. Returning products and return charges

Returns accepted for processing are subject to a handling and shipping charge of £5.99 for orders from the United Kingdom and €5.99 for orders from eurozone countries, including Ireland.

This charge will be deducted from the refund.

Once a return has been requested, the Customer has 15 calendar days to download the return label and drop off the parcel at a collection point of their choice.

If the parcel is not sent within this period, the return may be cancelled and store credit for the corresponding amount may be offered as a goodwill gesture.

If we have not received the parcel at our premises within 40 calendar days of the return request being submitted through the returns portal, the return will be definitively cancelled and no refund will be issued, provided that the failure to receive the parcel is not due to duly evidenced logistical issues attributable to the carrier.

Exceptionally, and solely as a commercial goodwill gesture, COOL CHRISTMAS CLOTHING, S.L. may offer store credit for the value of the product. Acceptance of this credit is voluntary, and it will not be treated as a refund.

9.4. Refunds and condition of returned products

For returns accepted for processing, we will refund the price of the returned product or products and the original delivery charges, where paid, corresponding to the least expensive standard delivery option available.

Unless the Customer has selected store credit, the refund will be made using the same payment method used for the purchase.

The refund will be processed no later than 14 calendar days after the returned products are received at our premises. We may withhold the refund until we have received the returned products or the Customer has provided evidence that they have sent them back, whichever occurs first.

No fee or commission will be charged for issuing the refund itself. The return handling and shipping charge described in section 9.3 will be deducted from the amount refunded.

Returned products must be in their original condition. We will not accept garments that, upon inspection at our warehouse:

• Show signs of wear or use, including stains, tears, hair or other evidence of handling beyond what is necessary to establish their nature, characteristics and functioning.

• Have unpleasant odours.

• Have had their labels removed.

• Are missing any parts or components, including those supplied with 3D or LED light-up products.

If the returned products do not meet these requirements, the return request will be cancelled and the products will be sent back to the delivery address previously provided by the Customer. The Customer will be responsible for the cost of this shipment.

If the Customer does not respond through any of the Website’s available communication channels within 21 calendar days of our last communication about the return, COOL CHRISTMAS CLOTHING, S.L. will consider the return process closed.

9.4.1. Choice of refund method and store credit

Before submitting a return request, the Customer must choose between:

• Store credit: a voucher for the corresponding purchase value, plus an additional 10%, capped at £5. The voucher expires three years after the date of purchase.

• A refund to the original payment method: the corresponding purchase amount and applicable original delivery charges will be refunded using the same payment method used for the purchase, subject to the return charge described in section 9.3.

The choice of refund method rests entirely with the Customer. COOL CHRISTMAS CLOTHING, S.L. will not change it without the Customer’s consent.

For billing reasons, the refund method cannot be changed once 40 calendar days have passed since the purchase.

The additional promotional amount can only be used as store credit, cannot be exchanged for cash and cannot be combined with other discounts, promotions or promotional codes.

9.5. Products excluded from returns and exchanges

For hygiene reasons, products from the socks, underwear, earrings and headbands collections cannot be returned or exchanged.

10. SIZE EXCHANGES

A size exchange means replacing a product with the same product in a different size.

Size exchanges are only available where the requested size has the same price as the original product. It is not possible to exchange products with different prices, even where they belong to the same design or collection, as may be the case with certain children’s and adult sizes.

A size exchange is separate from exercising the right to cancel and is governed by this section.

The Customer may request a size exchange within 14 calendar days of the date on which the order is received by the Customer or a third party nominated by them other than the carrier.

Size exchanges cost £5.99 for orders from the United Kingdom and €5.99 for orders from eurozone countries, including Ireland.

The Customer may request a size exchange through the channels available on the Website or by emailing info@christmasjumper.shop. We will explain how to proceed.

Further information is available on our Returns page.

COOL CHRISTMAS CLOTHING, S.L. reserves the right to change the size exchange procedure without prior notice.

Once a size exchange has been requested, the Customer has 15 calendar days to download the return label and drop off the parcel at a collection point of their choice. If the parcel is not sent within this period, the request may be cancelled and store credit for the corresponding amount may be offered as a goodwill gesture.

Products submitted for a size exchange must be in their original condition. An exchange will not be accepted if the products:

• Show signs of wear or use, including stains, tears, hair or other evidence of handling beyond what is necessary to establish their nature, characteristics and functioning.

• Have unpleasant odours.

• Have had their labels removed.

• Are missing any parts or components, including those supplied with 3D or LED light-up products.

For hygiene reasons, size exchanges are not available for products from the socks, underwear, earrings and headbands collections.

If the requested size is unavailable, COOL CHRISTMAS CLOTHING, S.L. may offer the Customer an alternative product within an equivalent price range. Any substitution requires the Customer’s express agreement.

If an exchange cannot be arranged or the Customer does not accept the proposed alternative, the amount paid for the product will be refunded using the original payment method.

If the Customer does not respond through any of the Website’s available communication channels within 21 calendar days of our last communication about the exchange, COOL CHRISTMAS CLOTHING, S.L. will consider the exchange process closed.

Exchanges for a different design are not available. Customers wishing to purchase a different design must request a return under the applicable returns conditions and place a new order.

11. FAULTY, DAMAGED OR INCORRECT PRODUCTS

The Customer is responsible for checking the external condition of the parcel or parcels upon delivery and recording any relevant concerns at that time.

If a parcel is seriously damaged, open or otherwise visibly compromised, we recommend refusing delivery.

If it is not possible to refuse delivery, or the damage or defect is not visible from the outside of the parcel, the Customer must contact COOL CHRISTMAS CLOTHING, S.L. within 48 hours of receiving the order. The Customer must describe the issue and provide photographs or videos of the relevant items, including the packaging, shipping label and affected product.

The Customer must report the issue through the communication channels available on the Website or by emailing info@christmasjumper.shop.

COOL CHRISTMAS CLOTHING, S.L. will review the information provided. If a manufacturing fault, defect or incorrect product is confirmed, we will arrange a replacement with the same product originally purchased, at no cost to the Customer.

We will dispatch a replacement order. The Customer must download the return label provided, package the affected product and drop it off at a collection point of their choice within 15 days of the first communication.

If the original product is out of stock and cannot be replaced, the Customer may request an alternative product or a refund of the amount paid for the affected product. Any proposed alternative requires the Customer’s agreement.

If no agreement is reached or the Customer does not accept the proposed alternative, the amount paid for the affected product will be refunded using the original payment method.

Damage caused by external factors, accidents, wear and tear, misuse or improper handling will not be treated as a manufacturing fault or defect. Products whose original form, composition or condition has been altered, modified or repaired by the Customer or by third parties not authorised by COOL CHRISTMAS CLOTHING, S.L. will not be treated as faulty products.

If the Customer does not respond through any of the Website’s available communication channels within 21 calendar days of our last communication about a faulty, defective or incorrect product, COOL CHRISTMAS CLOTHING, S.L. will consider the return process closed.

12. PROMOTIONS AND DISCOUNT CODES

Promotions, discounts and promotional codes are subject to the specific terms stated for each campaign.

Unless expressly stated otherwise:

• They cannot be exchanged for cash.

• They may have an expiry date.

• They may be restricted to particular products, orders, territories or customers.

• They cannot be combined with other promotions.

• They cannot be applied retrospectively to orders that have already been confirmed.

We may cancel or correct promotions in the event of an obvious error, fraudulent use or a breach of their terms.

13. CUSTOMER SERVICE AND COMPLAINTS

For any enquiry, issue or complaint, the Customer may contact us through:

Email: info@christmasjumper.shop.
Contact form: Contact us.
Postal address: Las Fábricas 14, 28923 Alcorcón, Madrid, Spain.

We will respond within a reasonable period appropriate to the nature of the request.

14. INTELLECTUAL PROPERTY RIGHTS

All content on the Website, including texts, photographs, designs, logos, trade marks, images, graphics, code and audiovisual material, is protected by intellectual property rights.

Reproduction, distribution, adaptation, communication to the public or any other unauthorised use is prohibited without the express written permission of the relevant rights holder.

15. DATA PROTECTION AND COOKIES

The processing of the Customer’s personal data is governed by our Privacy Policy.

The use of cookies and similar technologies is governed by our Cookies Policy.

Our Legal Notice is also available on the Website.

16. FORCE MAJEURE

We will not be liable for delays or failures to perform resulting from circumstances beyond our reasonable control, including transport failures, labour disputes, adverse weather, fires, floods, pandemics, administrative restrictions, telecommunications failures, wars or any other event of force majeure.

This provision does not affect any rights that the Customer has as a consumer which cannot legally be excluded or waived.

17. SEVERABILITY

If any provision of these Terms and Conditions is declared void, invalid or unenforceable, it will be interpreted or replaced to the extent necessary to preserve the purpose of these terms as far as possible.

The invalidity of any provision will not affect the validity of the remaining terms.

18. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law.

Where the Customer is acting as a consumer, any dispute will be submitted to the courts with jurisdiction under the applicable rules, without prejudice to the Customer’s mandatory rights.

Where the Customer is a consumer habitually resident in another country, this choice of law will not deprive them of the protection afforded by the mandatory provisions of the law applicable in their country of habitual residence.

19. CHANGES TO THESE TERMS

We may amend these Terms and Conditions where necessary due to legal, technical, operational or commercial changes.

The terms applicable to each order will be those in force when the Customer makes the purchase.