Since we started in 2018, we’ve focused on producing high-quality Christmas jumpers as responsibly as possible. All our products go through multiple checks covering materials, workmanship, colour and sizing before they are made available on our website.

Every Christmas, we receive lots of positive feedback from customers telling us how impressed they are with the quality of their jumpers.

Our collection includes cotton jumpers, 100% organic cotton jumpers and jumpers made from acrylic fibres.

Our Christmas jumpers are subject to strict quality controls throughout production, transport and storage.

Our Christmas jumpers have a unisex fit, which means the sizing and measurements are the same for men and women.

If you're unsure which size to choose, you can check the “Size Guide” next to the size selector on each product page. There you'll find the measurements for each jumper so you can compare them with a jumper you already have at home. You can also see how our jumpers fit people of different heights and builds.

Please note that only our Christmas jumpers with LED lights have a slightly slimmer fit than our other styles, as they include an inner lining that holds the wires and lights. For this reason, if you're between two sizes, we always recommend choosing the larger one.

If you still need help, you can always contact us and we'll be happy to help you choose the right size.

Absolutely not. Our Christmas jumpers are made of cotton, organic cotton or acrylic fibres. In any case, these materials cannot shrink after washing as long as you follow the washing instructions shown on the labels.

Yes, light-up Christmas jumpers can be washed safely. Simply disconnect the battery pack before placing your jumper in the washing machine and follow the care instructions on the label.

There’s no need to remove the wires or lights from inside the jumper, as they are waterproof.

At the bottom of this page, you’ll find a video showing you how to disconnect the battery pack before washing your jumper.

Yes, the batteries can be replaced quickly and easily. The batteries the sweaters needs are 2 x 3V batteries of type CR2032.

At the bottom of this page, you’ll find a video showing you how to replace the old batteries with new ones.

If you need replacement batteries for your light-up Christmas jumper, you can find them in our accessories collection.

If you need any other replacement part for the LED system, please contact our customer service team through our Contact page. We'll be happy to help you find the best solution.

Organic and sustainable clothing refers to clothing that has been manufactured with the least possible impact on the environment, respecting the ecosystem surrounding farms and factories and minimising the carbon footprint during transport and storage of the garments.

All our organic products follow a series of norms and standards that guarantee their sustainability. Thanks to the GOTS certificate (Global Organic Textile Standard) we ensure that the materials from which our products are made are organic and the whole production chain is sustainable and respectful of nature.

If you want to know more about this certificate, take a look at our sustainability page.

GOTS (Global Organic Textile Standard) is a globally recognised seal of quality that is applied to textiles of organic origin and certifies the sustainability of garments throughout the entire production chain.

GOTS-certified garments are made from 100% organic fibres and are ethically and sustainably produced in plantations that are not overexploited, respecting the biodiversity of the ecosystem.

Our organic and sustainable products are made from 100% organic cotton. All farms and crops where the cotton is harvested are subject to strict quality controls to ensure that the cotton is sourced organically and sustainably.

The main benefit of organic and sustainable clothing is that the entire production process of each garment is made in an environmentally responsible way. Our organic garments are very durable and high quality. We strongly believe in responsible consumption, so our sustainable garments are designed and manufactured to have the longest possible lifespan. This is possibly the best way to respect and care for the environment.

It’s easy. Simply choose the product you’d like to buy, select your size and add it to your cart. Repeat this for any other items you’d like to order.

Once you’re ready, go to your cart and follow the checkout steps to enter your delivery details and complete your payment.

Yes. You can change your order details, such as your delivery address, phone number or email address, as long as your order has not yet been prepared.

Once your order has been prepared and is ready for dispatch, we’re unable to make any further changes.

If you’d like to add or remove items from your order, we’ll need to cancel and refund the original order. You can then place a new order with the correct items.

To request a change, please contact us as soon as possible.

Yes, you can cancel your order as long as it has not yet been prepared.

Once your order has been prepared, it has already been handed over to the courier and we’re unable to cancel it. Once you receive your order, please contact us and we’ll let you know how to return it for a refund.

To request a cancellation, please contact us as soon as possible.

Please contact us and let us know which incorrect item you received. We’ll review the details and get back to you with a solution as soon as possible.

We’re sorry if this has happened. Please contact us as soon as possible and we’ll review your order and get back to you with a solution as soon as possible.

If your parcel appears to be damaged when it arrives, we recommend refusing the delivery.

If the parcel is fine but one of the items is faulty, please contact us and send us some photos together with a description of the problem. We’ll review the details and get back to you with a solution as soon as possible.

Once you have completed your order, you will receive a confirmation email within a few minutes with a summary of your order. If you do not receive your order confirmation email, it may be due to one of the following reasons:

• The payment could not be made and the order has not been completed.
• The contact email is incorrectly filled in.
• The confirmation email has gone straight to your SPAM folder.

If you still haven’t received your order confirmation after a few minutes, please contact us.

If you need an invoice for your order, please contact us after placing your order, indicating the order number and all your billing details: VAT number, address and company name.

We will prepare your invoice and send it to you as soon as possible.

We offer delivery within 3–5 working days.

Only during the days leading up to Christmas, we may also be able to offer a premium delivery service with delivery within 48 hours. This service is subject to availability.

If you place your order before 3:00 pm on a working day, you will receive it within 3–5 working days from the day you place your order.

Orders placed after 3:00 pm, at weekends or on bank holidays will be prepared on the next working day.

Our standard 3–5 working day delivery service costs £5.99.

Free UK delivery is available on orders of £60 or more.

Once your order has been prepared, you will receive an email with your tracking details. You’ll be able to follow your parcel on the courier’s website.

Tracking may not update straight away, so don’t worry if you don’t see any movement at first. It should be available within a few hours.

We currently accept credit cards (Visa, Maestro, American Express, Mastercard...), PayPal, Shop Pay, Google Pay and Amazon Pay.

All transactions are always secure and encrypted.

If something goes wrong during payment, an error message will be displayed. Please check that your card details have been entered correctly and that no information is missing.

If you’re still unable to complete the payment, please contact us and we’ll check the status of the transaction.

You have 14 calendar days from the date you receive your order to request a return or size exchange. Items must be returned in their original condition, unworn, unwashed and with all original tags attached.

You’ll find full instructions on our Returns & Size Exchanges page.

A return or size exchange costs £5.99, which covers the cost of returning the item or items to our warehouse.

For returns, this amount will be deducted from your refund.

Refunds are processed within a maximum of 14 calendar days after we receive your returned parcel at our warehouse.

Your refund will be issued using the same payment method you used to place your order.

Yes. We work with businesses and retailers looking to order Christmas jumpers in larger quantities, whether for a company Christmas party, as gifts for employees or to offer their customers something different and original in their shop.

Simply get in touch with us through the form on our Business page and tell us about your idea. We’ll reply with the available jumper styles, prices and conditions based on the quantity you need.

Yes. We can also create a completely bespoke Christmas jumper for your company, brand or organisation.

We usually start these projects in January and February, as the entire process can take around 3 to 4 months from the first design sketches through to receiving the final order. For this reason, we recommend contacting us well in advance if you need the jumpers for the following Christmas.

You can send us your proposal through our Contact page or by emailing info@christmasjumper.shop

The process can start in one of two ways: you can send us a design you have already created, or simply tell us about your idea. In the second case, our designers will prepare several initial concepts based on your requirements until we reach the final design.

Once the design has been approved, we’ll produce a physical sample of the jumper and send it to you so you can review and approve it before production begins. The sample usually takes around 3 to 4 weeks to produce.

Once the sample has been approved, production of the full order will begin. This stage can take around 3 months before the final order is shipped to the requested address. For this reason, we can only accept bespoke Christmas jumper projects from January through to the end of July.

If you need Christmas jumpers for your business but don’t want a bespoke design, you can also choose any of the styles available in our catalogue. For these orders, we offer special pricing and conditions depending on the quantity ordered.