Returns & Size Exchanges
Please note that you have 14 calendar days from the date you receive your order to request a return or size exchange. After this period, we’re unable to accept returns or size exchanges.
Items must be returned in their original condition, with no signs of wear, damage or odours, and with all original labels attached.
Please make sure your items are securely packaged to prevent any damage on their way back to us. If you no longer have the original packaging, you can simply return the items in a suitable box.
For hygiene reasons, socks, underwear, earrings and headbands cannot be returned or exchanged.
A quick reminder:
When requesting a return or size exchange, you are confirming that the items show no signs of wear or use beyond trying them on. If returned items show signs of wear, use or damage, we reserve the right to refuse a refund where the items do not meet our return conditions.
How to request a Return or Size Exchange
We know that finding the right fit isn’t always easy when shopping online. If you’d like to return an item or exchange it for a different size, you have 14 calendar days from the date you receive your order to request it.
Returns and size exchanges cost £5.99, which covers the cost of returning the items to our warehouse. For returns, this amount will be deducted from your refund.
If you’d like to request a return or size exchange, please contact us and let us know your order number and which items you’d like to return or exchange. We’ll then let you know what to do next.
Before requesting a return...
➤ Please remember that you have 14 calendar days from the date you request a size exchange or return to download your return label and drop off your parcel at a collection point of your choice.
➤ The return fee is £5.99 and covers up to 5 items in a single parcel. If you wish to return more than 5 items, an additional charge of £0.50 will apply for each extra item, due to the higher logistics costs associated with larger return parcels.
➤ Once we receive your parcel at our warehouse, we'll check that the items are in their original condition and meet all the requirements for a return, as outlined in our returns policy.
➤ Your refund will be issued to the same payment method used for your original order, within a maximum of 14 calendar days from the date we receive your parcel at our warehouse.
FAULTY PRODUCTS
Please check the condition of your parcel when it arrives and report any visible damage to the courier at the time of delivery.
If the parcel is open or significantly damaged when it arrives, we recommend refusing the delivery. If you’re unable to do so, please contact us within 48 hours and send us photos or videos showing the damage. Please include photos of the parcel, the delivery label and the affected item.
You can contact us using our contact form or email us at info@christmasjumper.shop.
Our returns team will review the information provided and, if the item is faulty, damaged or incorrect, we’ll get back to you with a solution as soon as possible.
