Conditions for Size Exchanges and Returns
The most important thing to know is that you have a period of 14 calendar days from receipt of the order to request an exchange or return. After these 14 days, it will not be possible to make any type of exchange or return.
Remember that we can only process returns of garments that are still in their original condition. This means that we cannot process or validate an exchange of size or a return if the garment arrives at the warehouse with any damage, bad smells or if the label is missing.
Each garment must be kept in packaging suitable for shipping, in order to avoid any possible damage during transport back to our facilities. If you no longer have the bag in which the order was delivered, simply pack the garments in a box.
Please note that for hygienic reasons, all socks, underwear, earrings and headbands cannot be exchanged for other products and cannot be returned.