Returns

You have 14 calendar days after receiving your order to request any kind of return. Please remember that we can only process returns of garments that are in their original condition, with no signs of use or damage, and that have the label attached.

Each garment must be stored in its original wrapping and packaged adequately for delivery, to prevent any damage during shipment back to our facilities.

Naturally, Christmas socks, pants and boxers cannot be exchanged or returned for hygiene reasons.

If you want to exchange any of the garments in your order, contact us and we’ll give you instructions on how to proceed.

FAULTY PRODUCTS

Contact us as soon as possible if a product you received is faulty or has any flaws. Addressing this problem is our priority, so we'll send you a new garment free of charge. The courier will deliver the new garment and, at the same time, collect the faulty garment to be brought back to our facilities.

Important: please remember that upon requesting a return, you are confirming that the garments that you want to exchange or return have not been worn. As a result, if the returned items show signs of having been used or are damaged, Christmas Jumpers may take the necessary steps to refuse the refund.