The most important thing to know is that you have a period of 14 calendar days from receipt of the order to request an exchange or return. After these 14 days, it will not be possible to make any type of exchange or return.

Remember that we can only process returns of garments that are still in their original condition. This means that we cannot process or validate an exchange of size or a return if the garment arrives at the warehouse with any damage, bad smells or if the label is missing.

Each garment must be kept in packaging suitable for shipping, in order to avoid any possible damage during transport back to our facilities. If you no longer have the bag in which the order was delivered, simply pack the garments in a box.

Please note that for hygienic reasons, all socks, underwear, earrings and headbands cannot be exchanged for other products and cannot be returned.

We understand that you need to try on the garments you have bought in our online shop and, for this reason, we give you up to 14 days to request a size exchange.

Please note that the size exchange costs £5,99 for the return shipping service to the warehouse.

In case you are not satisfied with the product you receive and you want to return it, remember that returns have also a cost of £5.99 for the return shipping service to the warehouse. This amount will be deducted from the sum to be reimbursed.

If you want to exchange or return any of the clothing items in your order, please contact us and we’ll give you instructions on how to proceed.

Important: please remember that upon requesting a return you are confirming that the clothing items that you want to exchange or return have not been worn. As such, if the returned items show signs of having been used or are damaged, Christmas Jumpers can refuse the refund and take necessary legal actions.